Our Team

Himanshu Kumar

Operations Head

About

Himanshu is a dynamic professional specializing in operations management, customer relationship management, business process improvement, and team management. He excels in ensuring the smooth day-to-day operations of businesses, proactively identifying inefficiencies, and implementing strategic improvements.
He consistently surpasses client-defined service levels and key performance indicators, demonstrating his commitment to excellence and client satisfaction.
With a wealth of experience in operations spanning over a decade, Himanshu brings a seasoned perspective to optimizing processes and driving operational success. He leverages his expertise to lead teams effectively and achieve operational excellence.

Experience

With a background in operations, specifically in customer service and NEFT operations, Himanshu has honed his skills in leading teams to success. His experience includes roles where he played a vital role in managing operations effectively. Through these experiences, Himanshu has demonstrated his ability to drive operational excellence and deliver results.

Expertise

Himanshu’s expertise lies in streamlining processes to enhance operational efficiency and ensuring consistency in process understanding across the organization and client end. He is skilled in identifying gaps and providing on-the-job training to bridge them effectively. Himanshu also excels in incident management, closing incidents post-verification, and implementing procedures for major incidents while adhering to SLAs and priority-based management. His dedication to continuous improvement and meticulous attention to detail make him a valuable asset in optimizing operational performance.